Returns & Exchanges

At 402, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items. Ensure your fashion pieces remain in their original condition with tags attached to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Securely place the items in their original packaging, ensuring all designer tags and hygiene seals are intact.

• 3.
  Ship the Package

  Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the return, your refund or exchange will be processed within 5-7 business days to your original payment method.